Reporting a power outage becomes easier for Vectren customers

Published: Apr. 29, 2013 at 3:51 PM CDT|Updated: May. 6, 2013 at 11:51 AM CDT
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Vectren customers can now easily report and find out information about outages on your phone or table.

The Free Vectren App is available in both Apple and Android app stores just in time for storm season.

The company says it "gives customers another channel for submitting and obtaining electric outage information. By downloading and installing the app, customers can quickly report or view electric outages, access safety information, read the latest Vectren news releases and find helpful contact numbers for the company all from the convenience of a mobile device."

"Reporting electric outages is critical to help Vectren pinpoint the source and expedite restoration," said Jon Luttrell, Vectren's vice president of information technology and customer service. "The free Vectren app makes this process even easier."

It even allows customers to request a call back once power has been restored.

Additionally, customers can report issues with trees and power lines, review Vectren's restoration process, get helpful storm tips and learn about generator safety.

"The nice thing about being able to report outages via the Vectren app is that mobile devices are often the only communication tools that still work during power outages," added Luttrell.

Vectren customers have the opportunity to win the smartphone of their choice (up to $650 value) by downloading the app on a mobile device and/or following @VectrenStorm on Twitter before June 30, 2013.

Complete contest details and app download links are available at

While the initial app is focused on electric outage reporting, other functions are in development, including the capability to pay your Vectren bill right there on the app.

Copyright 2013 WFIE. All rights reserved.