Dubois Co. Sheriff’s Office warning about accidental 911 calls

Published: Jul. 21, 2021 at 9:45 AM CDT|Updated: Jul. 22, 2021 at 4:02 PM CDT
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DUBOIS CO., Ind. (WFIE) - The Dubois County Sheriff’s Office is warning the public about accidental 911 calls.

They say that many times when someone accidentally calls 911, the caller will hang up when they realize the mistake.

However, when the caller hangs up, they say there is no way for them to call back to see if there is an actual emergency.

Dispatchers have to assume the call is legitimate unless they learn otherwise.

This means officers must devote time and resources to tracking down the call, which could potentially take time away from true emergencies.

“If you call an accidental 911 and there is a true 911, then some of our resources are limited on what we can give to the true 911 call,” Sheriff Tom Kleinhelter said.

Authorities say more children having cell phones has led to an increase in accidental 911 calls.

If you or your child has accidentally dialed 911, officials say you should stay on the line to tell dispatchers there is no emergency.

If you do hang up, you should call back to let them know it was a false alarm.

Sheriff Kleinhelter stressed there’s nothing to be embarrassed or worried about if you accidentally call, it’s just most important that you let them know that you’re safe.

The sheriff’s office also wants the community to know that if you are in trouble and call 911, you don’t have to say anything.

If you are in a situation where you need help, but it could jeopardize your safety by speaking, you can just keep the line open, and law enforcement will be dispatched.

You can also text 911 now in Indiana.

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