EVANSVILLE, IN (WFIE) - A daughter is outraged over her mother's nearly $900 Vectren bill. We investigated what lead to the dramatic hike.
"I'm sorry, but that's just wrong. It's really, really wrong," says Susan Williams.
Imagine owing just $18 a month on your energy bill, and then suddenly your bill jumps to $900. That is a reality for an Evansville woman.
Her daughter came to us for help because she says that is just too much. Williams says the problem started with a broken meter.
In January, she noticed her 79-year-old mom's low bill and called Vectren to report it. Two months later, Vectren came out to check and found it was broken, but they did not replace it for another two months.
Williams says she was told her mom would not have to pay back the difference from the low bills. That promise did not come across on paper.
The lofty bill came in the mail anyway.
"They were aware of it at the beginning, and nothing was done. I was told on the phone several times that they were not going to back bill her. I told them that she's on Social Security, and now they want her to make payments," says Williams.
A Vectren customer service representative offered Williams 30 percent off of her mother's bill, bringing it down from $900 to $600. Williams says that is still not enough.
We have reached out to Vectren for comment and have not heard back yet.
It is a story we are following.