Henderson 911 Dispatch Center receives new accreditation

Henderson 911 Dispatch Center receives new accreditation

HENDERSON, KY (WFIE) - A big honor for 911 dispatchers in Henderson.

They've just been accredited by the Kentucky Association of Chiefs of Police and are one of just eight communication centers to receive this first-ever distinction.

This is a pilot program for 911 Communication Centers modeled after the established accreditation program for police departments statewide.

Accreditation ensures the emergency department's customer service and personnel are up to "best-practices" standards.

"It does make us proud to have it, it shows we are working hard and that our dispatchers are doing what needs to be done for the community and for the first responders," said Mike Shockley, Henderson 911 Supervisor.

The 911 Communication Center is set to receive equipment upgrades by this time next year.

Henderson Police has been accredited through the state of Kentucky since 2003.

Copyright 2015 WFIE. All rights reserved.