NEW TAMPA, FL (WFTS/CNN) – A 10-month-old Florida boy was accidentally locked inside a hot car, and his mother said she got a surprising answer from 911.
“That's what was the scariest part - watching him change, and [the baby] obviously get much, much hotter," mother Shana Dees said.
All she needed was bleach and bottled water, but the mother's quick trip to a CVS near her home ended with her baby, Jack, trapped and window broken.
Little Jack like to play with anything he can get his hands on, especially car keys. But on Saturday, when his mom put him in his car seat and closed the car door in order to secure their shopping car, he played with the wrong button.
“In those three seconds when I was moving the cart, he hit the lock button,” Dees said.
The black Acura wasn't running and temperatures were nearing triple digits.
"I went around and I am pulling on all the different doors, trying to get one to open,” Dees said.
The mother was panicked, so she begged a passerby for a phone and called police. But during her call, the 911 dispatcher didn't send help.
“They won't be able to kind of gain access to the car unless the child is in some sort of distress,” the male 911 dispatcher said.
Then, the dispatcher just ends the call.
"The dispatcher absolutely made a mistake, this is not the way we do business,” Tampa Police Department's Laura McElroy said.
Eight minutes went by before an off-duty Tampa police department officer made a second call to 911. The second 911 dispatcher answered the call and sent first responders.
Jack was in the car 10 minutes before help was dispatched, but before police got there, another Good Samaritan broke the car's left passenger window with a wrench.
“I'd like to say thank you to them...to the man that let me use his phone to the retired officer that was able to get the police out there. Those were the first responders that day,” Dees said.
Tampa police has launched an investigation into the actions of the dispatcher.
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