Dispatchers can now use texting to communicate with those who call 911.
"Things that they can get that they can then pass on to that officer, or EMS, or someone like that. If it helps save a life, then it's obviously a great tool," Ballard says.
Barry Ritter, the Executive Director of the Indiana Statewide 911 Board, oversees these programs and says they're in their testing phase.
He says the rollout of text services is being tested over the next several months.
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