Crossing the Wabash Memorial Toll Bridge is an every day journey for residents who cross state lines to get to work. With toll fees, a roundtrip should cost $1.00, but for some it's been costing more.
"I was charged two times in one minute for crossing. I don't know how you can cross twice in one minute," an Illinois resident said.
Another Illinois resident says the same thing happened to her.
A bill shows one vehicle was charged twice in a matter of four seconds. Then the same day, charged twice in just 18 seconds. Four days later, charged twice in 38 seconds.
Officials with Wabash Pass say the bill was misprinted and the system can be slow to catch up with drivers.
"Probably cross the bridge for a year and half like I said two or three times a week. Got a bill just this past November for the past year and a half," said Cindy Baumgart, a driver who passes the bridge.
So what's the difference between having a prepaid account or just paying the violations as they come?
According to Wabash Pass, not a thing. Officials say for now, violations don't come with additional penalty fees.
"I've had several problems and I can't get my bill straight. I've called several times. I've mailed payments in, and I can't get a straight answer on where my money is going," the Illinois resident said.
Officials say when an account is delinquent, the transponder is turned off and those fees become violations.
For every 20 unpaid violations, drivers will get a notice, but there's not a difference between a fee and a violation.
Copyright 2013 WFIE. All rights reserved.
1115 Mt. Auburn Road
Public File Contact: