As the winter heating season comes to a close, Vectren Energy Delivery (Vectren) wants to remind customers that the regulatory moratorium, which prevents utilities from disconnecting customers who meet low-income guidelines and have received federal and state utility heating assistance, will expire on Friday, March 15.
Customers who have received a disconnect notice or, regardless of household income, need bill payment assistance are urged to contact Vectren at 1-800-227-1376 to make payment arrangements and avoid potential disconnection.
"We have a number of programs, resources and payment options in place that can help customers who may be experiencing financial hardship or have found themselves behind on bill payments," said Jon Luttrell, vice president of information technology and customer service. "In light of these challenging economic conditions, we've continued several programs to help Hoosiers manage costs. These include second chance options for those who have previously broken payment arrangements and limited financial assistance for those that do not qualify for state or federal assistance."
Choose from the following free Vectren billing and payment options to help prevent or minimize any potential high-bill issues that often arise during the colder, winter months.
Customers are also encouraged to apply for all residential (home or rental) weatherization programs, including programs available through community action agencies and Energizing Indiana, which can be accessed at www.energizingindiana.com or by calling 1-888-446-7750.
Finally, all customers are encouraged to follow a number of free and low-cost energy conservation tips to help reduce gas consumption year-round. Many more tips, including rebates on high-efficiency appliances, can be found at www.vectren.com/conservation or by calling Vectren's Conservation Connection contact center at 1-866-240-8476.
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