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SOURCE: Russell and Smith
Houston-based Russell & Smith Honda was recently named by WomenCertified® and Dealer Communications as a top dealership for Outstanding Customer Experience, placing it on an elite list of just 35 dealerships nationwide.
Houston, TX (PRWEB) May 16, 2012
Russell & Smith Honda, one of the largest Honda dealers in the state of Texas by sales volume, was recently recognized for it’s customer service. The Houston Honda Dealer was named by WomenCertified® and Dealer Communications as a top dealership for Outstanding Customer Experience.
Only 35 dealerships nationwide were recognized, and Russell & Smith Honda of Houston was the only car dealer in Texas to make the prestigious list, which identifies the country’s top dealerships based on female customer satisfaction and women’s reported preferences during their car buying, leasing and service experiences. Categories factored in for dealers to be named to the list include: cleanliness, quality of the sales experience, women’s propensity to refer that dealership, and more.
“We at Russell & Smith Honda are proud to have made this elite list of just 35 dealerships nationwide,” said Jack Carney, General Manager. "We strive to create a sales, leasing and service experience that delights our customers and makes us stand out from the crowd, and this year we were also voted the Nation's #1 Honda Dealer for Customer Satisfaction through DealerRater.com for the 2nd year in a row.”
As part of being named on the list, Russell & Smith Honda of Houston will carry the Women’s Choice Award seal. The seal, which represents the collective opinion of women, empowers women to make better buying choices.
“When it comes to evaluating a dealership, no one sets the bar higher than women, so we are truly honored to carry the seal,” said Jack Carney, General Manager. “We will continue in the tradition of excellent customer service in the hopes that our customers have an outstanding sales and service experience every time they visit Russell & Smith Honda.”
About Russell & Smith Automotive Group
Ivy-Russell Motors was established in 1937, by John Ivy and Lindsey G. Russell, at 2201 Main Street. This time was marked by the resilience of the American entrepreneur. Following the Great Depression, these two men made a decision to start building a business to help bring life back to the local Houston market. Ivy-Russell Motors grew in leaps and bounds and in 1946 moved to 2021 Milam Street. Mr Ivy decided to sell his share of the business in 1965 to W.C. Smith and Lindsey G. Russell passed his legacy on to his son, Bill Russell. Ivy-Russell Motors became Russell & Smith Ford Inc. In 1970, they moved once more to their present location at 3440 South Loop West. Russell & Smith Automotive Group took on two new franchises, Honda in 1973 and Mazda in 2005.
Russell & Smith continues to serve our customers with the quality of service that they deserve in every aspect of the business 70 years and running. We are a family-owned and run dealership and an accredited member of the Better Business Bureau. We have served our loyal customers from all over Texas including: Katy, Pearland, Bellaire, Cloverleaf, Jacinto City, Galena Park, South Houston, North Houston, West Houston, Mission Bend, Aldine, Missouri City, Pearland, Deer Park, Memorial, The Woodlands, Baytown, Channelview, Stafford, Humble, West University Place and Clear Lake in Ford, Honda and Mazda Sales and Service. Russell & Smith will always be here to fulfill Texas' vehicle needs.
Russell & Smith Automotive Group
Internet Marketing Director
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1115 Mt. Auburn Road
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