HENDERSON CO., KY (WFIE) - Some confusion Thursday morning in Henderson whether schools would be open or closed.
Many parents tell 14 News they weren't notified about the closing until after 6:00 a.m.
School officials say they want to apologize for the confusion.
Administrators say they we're driving roads at 4:00 a.m. By 5:00 a.m. they say the made the decision to close schools, but due to a technical glitch with One Call, the message didn't get to all parents. That announcement came at 6:30 a.m.
Stanley says school officials tried to contact 14 News with the cancellation but had trouble getting through.
On Facebook, the frustration was building. People posted comments asking why their automated call never arrived, and why media outlets weren't contacted sooner.
"It's work out well for us a lot," said Assistant Superintendent Henderson Co. Schools Marganna Stanley. "This morning it didn't work so well."
Stanley says the One Call system malfunctioned. She says administrators made the decision and immediately sent out the call.
But 45 minutes later, transportation officials called, telling Stanley the calls didn't reach bus drivers.
The call which was supposed to reach almost 19,000 homes made it to 15.
Stanley turned to their computer expert, Kaye Hazelwood, for help.
"When I contacted One Call support this morning, they were being bombarded with calls from not just our district," she said. "But from other districts they were investigating, finding out why."
In the event that this system might malfunction again Stanley wants to remind parents that they should watch TV or listen to the radio. "That truly is the way we used to do it three of four years ago."
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