Vectren: Delinquent customers could have utilities shut off - 14 News, WFIE, Evansville, Henderson, Owensboro

Vectren: Delinquent customers could have utilities shut off

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By Nathan Ryder - bio | email | Twitter
Posted by Sarah Harlan - email

EVANSVILLE, IN (WFIE) - Spring starts this weekend and heating bills will go down, but Vectren is reminding customers who haven't paid those higher heating bills, their gas or electric service could be shut off.

Under Indiana law, utility companies can't disconnect their low-income customers from December 1 through March 15.

It prevents those families from being left without heat, but now, that moratorium for disconnects is over.

As winter's veil lifts from the Tri-State, blue skies, sunshine and warmth lure people out from their winter den.

The changing season is not so happy for those delinquent Vectren customers though.

It's a sign they could soon be shut off.

"Now they are susceptible to disconnection, and so those are the folks we want to begin that dialogue with," Jeff Whiteside with Vectren said. "It's more in the hundreds versus the thousands, and so it's a pretty manageable number, but if you're one of those customers, you're probably feeling a little overwhelmed."

Whiteside said customers facing that possibility have received disconnect notices and can begin having their utilities shut off any day now.

That's why the utility company is getting the word out and asking any customers who are behind with their gas and electric bills to simply pick up the phone and call them.

"We have the folks waiting to field those calls and to help qualify them for payment options, assistance, etcetera but the customers just need to reach out to us," Whiteside said.

Whiteside said at this point, there is a small amount of financial assistance available to help low-income families pay for their heating bills.

If you're facing disconnect and need help, call the number on your Vectren bill to ask for that assistance.

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